We know you’ll be thrilled with your purchase, but in the event, you are not, you can return any complete, unused, undamaged item in their original packaging within 48hrs of receipt in exchange for another product or refund
We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience.
How to return or exchange
If your order arrived incomplete, contained damaged products, or didn’t even show up, we’re here to help.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.
Returns can take up to 10 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse. However, please allow 5 to 10 working days from the day of receipt in our Warehouse for your returns to be processed.
Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.
Damaged and Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 24hrs of receiving the products.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
If you are returning a faulty/damaged item to us, you must repackage this in the original packaging and send us a photograph before we can arrange a free return.
We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear.
Need help?
Email us at info@gracefilledventures.com or call +233 50 167 2776 for more questions related to refunds and returns.
